Refund policy

We want you to love your custom order from Legendary Custom Merch. Because our products are made-to-order and personalized, we follow a clear and fair refund and replacement policy to ensure the best possible experience while protecting the integrity of custom production.

1. Custom Products – No Returns or Exchanges

All personalized, engraved, embroidered, printed, or made-to-order items are non-returnable and non-exchangeable unless the issue is due to an error on our part.

This includes, but is not limited to:

  • Incorrect personalization

  • Engraving or print errors

  • Wrong item received

  • Damaged items upon arrival

  • Missing items in your order

We do not accept returns or exchanges for:

  • Customer-provided artwork errors (spelling, wrong file, incorrect design submission)

  • Buyer’s remorse (change of mind)

  • Incorrect sizes, colors, or selections made by the customer

  • Normal variations in material texture, color, or finish typical of custom goods

2. Reporting a Problem With Your Order

Claims for shortages, incorrect items, or damage must be submitted within 72 hours of receiving your merchandise.

To ensure prompt resolution, please include:

  • Your order number

  • Clear photos of the item(s) in question

  • A description of the issue

Contact us through our website’s Contact Form and we will respond as quickly as possible.

3. Replacements for Incorrect, Missing, or Damaged Items

If the issue is determined to be the responsibility of Legendary Custom Merch, we will provide:

✔ A replacement item at no cost
✔ Or, when applicable, a refund to your original payment method

Every case is reviewed individually to ensure fairness and accuracy.

4. Refund Process

If a refund is approved:

  • You will receive an email confirming approval

  • Refunds are issued to the original payment method

  • Processing time is typically up to 5 business days after approval

Some refunds may require the physical item to be returned or photos of the issue for verification.

5. Late or Missing Refunds

If you haven’t received a refund after 5 business days:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank — processing times vary

  4. If the refund is still not visible, contact us with your order number, and we will assist you further

6. Return Shipping (If Required)

If an item needs to be physically returned, please send it to:

Legendary Custom Merch
42070 US HWY 19 N
Tarpon Springs, FL 34683

Do not send returns without receiving instructions from us first.

7. Customer Artwork & Personalization Disclaimer

Customers are responsible for ensuring that all submitted artwork, text, names, initials, and design files are correct before finalizing the order.
We are not responsible for:

  • Spelling or grammatical errors submitted by the customer

  • Low-quality images uploaded by the customer

  • Incorrect design placement requested by the customer

  • Copyrighted or unauthorized artwork submitted by the customer

We may refuse orders containing protected or copyrighted content without proper rights.

8. Questions or Concerns

If you have any issues with your order or need assistance, please reach out via the Contact Form on our website.
We are here to help ensure you have a great experience with Legendary Custom Merch.